Frequently Asked Questions
Have a question that we didn't answer here? Send us an email at firstname.lastname@example.org or use our live chat and we'll get back to you right away!
+ How do I place an order?
There are two ways to order with the Elevate app and most restaurants offer both options!
Advance Order - Submit your order on the app and pick up about 15 minutes later. Just tell the restaurant your name and that you are picking up with Elevate.
In Restaurant - Wait in line or sit down at the restaurant (let the restaurant staff know you ordered). When it's time to pay, submit your order and tell the cashier or waitstaff you are paying with Elevate.
+ Is there a weekly limit to meals I can order?
Nope! You can order as many or as few meals per week as you'd like.
+ Is Elevate cost effective?
Absolutely! We aim to be less expensive than any dining hall when the cost per meal is calculated.
We've negotiated discounts with all of our restaurants to offer you lower prices per meal with the Elevate plan than if you purchase the same meals individually. Your savings will vary slightly depending on which restaurant you're eating at and which meal plan you choose.
+ Am I restricted when I can use my plan?
Almost never! Anytime the restaurant is open, you can use your Elevate meal plan. At certain restaurants you may not be able to redeem meals on sports game days.
+ Is Elevate only for take out?
Nope - if you choose to dine in we just encourage you to tip your server. Anything you choose to buy outside of the Elevate menu will need be purchased separately at the restaurant (i.e. alcohol).
+ What meals can I eat at the restaurants?
We work with restaurants to create unique Elevate Meal Combos. Check out our Meal Combos section of the website to view which combos are offered at your school.
+ What if I don't use all my meals?
Unlike traditional meal plans, your swipes roll over to the next semester.
+ Do I get any special deals?
On top of the built in discount, restaurants will also post weekly deals to encourage orders at their off-hours. For instance, a restauant might offer a free drink if you eat Monday.
+ Can I use Elevate over the summer or winter break?
Yes! You can use Elevate anytime that restaurants are open.
+ How do I download your app?
It's not a native app you download on your phone, instead it's a web app that's really easy to use use from any phone's web browser. Check out a demo of the app here With the app you can order ahead, pay for meals, and keep track of how many meals you have left on your plan.
+ How quickly will I get my meal?
It depends on the restaurant and what meal you choose! For hot meals, we recommend ordering ahead for pick up if you're in a hurry so you can grab and go.
+ Can I use more than one swipe at a time?
Yep! Stocking up before an exam or swiping in friends are possible options.
+ How do I keep track of my meals?
You'll be able to keep track of your meals with our app.
+ Can I use my plan for alcohol?
Sorry - none of the elevate meals include alchohol
+ Can fund my meal plan with a 529 plan?
Yes, many of our customers do this! Feel free to email us at email@example.com if you have any questions.