FAQs

How do I place an order?

There are two ways to order with the Elevate app and most restaurants offer both options! Advance Order - Submit your order on the app and pick up about 15 minutes later. Just tell the restaurant your name and that you are picking up with Elevate. In Restaurant - Wait in line or sit down at the restaurant (let the restaurant staff know you ordered). When it's time to pay, submit your order and tell the cashier or waitstaff you are paying with Elevate.

Is there a weekly limit to meals I can order?

Nope! You can order as many or as few meals per week as you'd like.

Are Elevate plans only for one semester?

When you purchase an Elevate plan, you’re really purchasing a pack of meals. If you run out before the end of the semester you can add more anytime, and if you have extra meals at the end of the semester your meals will rollover until you graduate.

What if I purchase Elevate but it isn’t working out for me?

Oh no! This rarely happens, but if for some reason Elevate isn’t working for you, just send us an email and we’ll refund you for all your unused meals.

Can I purchase Elevate in addition to the university meal plan?

Yes you can! We are independent from the university, so you can always get Elevate as a supplement to the university dining plan. Even if you’re required to get a university dining plan, you can still purchase Elevate as a supplement in order to sample off-campus dining options, and all your unused meals will rollover until you graduate.

Do I have to be a student to purchase a plan?

Nope! Anyone, even non-students, can join Elevate.

Is Elevate cost effective?

Absolutely! We aim to be less expensive than any dining hall when the cost per meal is calculated. We've negotiated discounts with all of our restaurants to offer you lower prices per meal with the Elevate plan than if you purchase the same meals individually. Your savings will vary slightly depending on which restaurant you're eating at and which meal plan you choose.

Am I restricted when I can use my plan?

Almost never! Anytime the restaurant is open, you can use your Elevate meal plan. At certain restaurants you may not be able to redeem meals on sports game days.

What meals can I eat at the restaurants?

We work with restaurants to create unique Elevate meal combos. Check out your school’s menu section of the website to view which combos are offered at your school.

What if I don't use all my meals?

Unlike traditional meal plans, your swipes roll over to the next semester.

Do I get any special deals?

On top of the built in discount, many restaurants offer first time discounts and loyalty programs. All available discounts are listed on in the menu section of your school’s page.

Can I use Elevate over the summer or winter break?

Yes! You can use Elevate anytime that restaurants are open.

How do I download your app?

You can download our iPhone app on the App Store, and our Android app on the Google Play store.

How quickly will I get my meal?

It depends on the restaurant and what meal you choose! For hot meals, we recommend ordering ahead for pick up if you're in a hurry so you can grab and go.

Can I use more than one swipe at a time?

Yep! Stocking up before an exam or swiping in friends are possible options.

How do I keep track of my meals?

You'll be able to keep track of your meals with our app.

Can I use my plan for alcohol?

None of the elevate meals include alcohol.

Can fund my meal plan with a 529 plan?

Yes, many of our customers do this! Feel free to email us at hello@elevatemealplan.com if you have any questions.

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